The Epic bundles have been sent out, but I'm still shipping things!

Here's Phil, helping me pull down all the books that we needed to pack for the "All the Epic" Kickstarter shipments. They all went out last week, and now I'm working on the much less unwieldy individual shipments. I'm doing all the shipping from our basement this time, so I'm able to keep working while staying home. On the other hand, I can't have the small army I had planned on calling in to help, so that's interesting. I do have some help from afar, though. Our customer service is being handled by Chris Sorensen, who's been helping us with that for a few years, now. He's most likely who you'll talk to if you contact us with questions or problems!

Also, here are the beer labels, actually stuck to bottles as intended. I've been packing a lot of these. (The labels only. Beer not included.) Our BackerKit store closes for preorders on the 31, so if you want to order anything, now is the time. Beer labels will probably be available in our online store later, but the Kickstarter Exclusive pins and patches won't!

Oh, and that's just the preorder store closing. If you are one of our backers, you can still complete your survey! PLEASE complete your survey! (Some folks still haven't.) If you lost the email with your personalized link, you can recover it here: https://queens-and-pirates.backerkit.com/

I'm off to get back to work! Thanks, everybody! 

--Kaja

Rambling about Kickstarter Fulfillment and Shipping

The Kickstarter Backer Contact Form seems to be working well, we spent quite a bit of time over the weekend tracking down lost packages and packing up replacements for damaged or mispacked shipments. Chris, who does part-time work helping us deal with the mail, goes through the form responses and sends me a list of things to re-send or check into, and I check into them and then pack up books and re-send them. It's been a bit harrowing, but I feel good about getting the customer service more under control.

All this has really bringing home to me how much I love the new system we're using--BackerKit and MakeThatThing and Stamps.com for anything that needs to be shipped from my house--because the old systems have me digging through spreadsheets and huge binders full of packing slip copies to find the details of five-year-old pledge rewards.

For the first several Kickstarter campaigns, we packed and shipped everything from our basement. That means that my Mom was down there for ages packing things, then taking them to the post office every day. Sometimes our friend Carol from Cheapass Games came in and did the same thing, mostly for Beast of the Rails, if I remember. We weren't able to get tracking numbers back then. I have now learned how much I love tracking numbers.

Also for the first few campaigns, I was not in charge of the whole circus. That makes it even harder for me to go back and check on the crunchy details of things.

I really like having MakeThatThing ship the bulk of the rewards, and if we're on a good schedule, we can even have books mailed directly from the printer to our backers. That saves a lot of trouble, but means that we have to have our backer surveys in by the time the printer needs the shipping list. We weren't able to do that last time, and it really bit me hard. I'm setting up a new campaign for Kings and Wizards (the 17th Girl Genius collection) and this time, I've built in time to have it shipped from the printer. I love getting the book to our backers right away, it takes a lot of the stress off.

Well, I should stop "thinking out loud" about it here, and get back to work. I've got that next campaign to set up, and the pressure is on hard.